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With the development of management science,humanity hypothesisareexperienced"economic man","social person","self-actualizing man"to"complex" transformation,more and more outstandingpersonsocial needs,psychological feelings,irrational--emotionalattention to human factors,changes in the managementscience hasgradually from therationalismmanagement tothe Humanism management.Enterprise managementover the past willpeopleuse as a tool,the affective factorsto neglect the human,with thepresentsocialscholarsresearch on emotionand"people-oriented" concept,the state and enterprisesof ourmore attention tothe development of their own employees,business leadersare increasinglyrecognize the importance ofemotional capitalfor the development of enterprises.In this paper,using the methods ofliterature research,theoretical analysis method,with themoodand emotion managementrelatedtheory,analyses the present situation ofemotion managementof employees andexisting problems,from the two aspectsof enterprise,employees,bad moodto the enterprise staff'sreasons werestudied emphatically,and analyzes therelevant examplesMotorola,3M andHaieron employeeemotional management,summarizes theextract the relevantstrategiesand methods ofemployee emotionmanagement"

因为负责该客户的客服人员更换频繁，使得因产品物料变更而取得客户批准一事跟进不及时。 由于以上原因，此事拖延近半年后还没有得到客户的批准。 As a result of a fact that the customer staff who is in charge of the customer are frequently replaced , the change for material of product and acquisition of customer's approval have failed to be followed in time . because of the above reasons, this matter has been still kept in abeyance after half a year was over .