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Hello,客户名字 I have checked it out many times and got no status information for the track number we gave you before.Finally, We found out that we've made a big mistake, we sent your book to the wrong address(our another customer's address), what's more unfortunately, the book has been signed, so i don't think there's any possibility that it would be send back. I feel so sorry and guilty about that. I apologize to you about that. it's definitely our fault. You can open dispute and we will offer you full refund and additional 2 $ as personal compensation to you. This is the best we can do for you. I apologize again and hope it wont bother you too much.(给分，外贸的）

Small and medium-sized enterprises (smes), also called small and medium-sized enterprises, or smes, it is compared with large enterprises industry personnel scale, asset size and scale are relatively small economic units. Such enterprises usually provided by a single person or a minority of funds, its employment and turnover is small, so in business, for the most part, is direct management by the owner, less from outside interference. In this paper, the development of small and medium-sized enterprises of shenzhen environment were analyzed, and the thought from the point of view of industry structure, the small and medium-sized enterprises in shenzhen city belongs to the types of high and new technology enterprise. Then this article on the problems existing in the small and medium-sized enterprises in shenzhen city are analyzed, and puts forward the countermeasures and thinking.