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广东作为地热资十分丰富的大省温泉发展较快,珠海御温泉度假村就是其中的先驱和佼佼者。
Guandong is a large geothermal rich province with a fast developing hot spring industry.Zhuhai Imperial Hot Spring holiday resortis one the forerunners and an outstanding example.
本文主要对于珠海御温泉露天温泉区的卫生管理问题进行研究,找出问题的根本原因进而突出适当的解决对策。最终达到提升御温泉露天温泉区卫生管理质量与水平的目的。
This paper is carrying out astudy on the hygienic management problems of Zhuhai Royal Hot Spring’s open air hot spring district to find the original causes and highlights the appropriate countermeasures. Finally, it will help to improve Zhuhai Imperial Hot Spring’s open air hot spring district’s qualities of hygienic management and reach their goal of standard.
研究所采取的方法为,实地考察、搜集资料与员工及管理者交流获取研究的素材,通过案例分析结合相关理论得出研究结论。
The approaches will be used inthe study, which include on spot survey, collecting of information and togather materials from staff and management interviews, through case studies,integrating with relevant theories to find the conclusion of the research.
本论文研究的具体内容是露天区内日常工作中涉及到的入口卫生问题、水质卫生问题、毛巾卫生管理、其他卫生管理等内容。
The specific content of this paper’s researches includes the open air district’s daily works, which are involving with the entrance hygienic problems, water quality problems, towel hygienic management and other hygienic management etc.
通过分析找出以下几点原因:员工方面的问题、管理者方面的问题、公司管理制度问题和一些设施设备方面的问题。这些原因是导致面前御温泉温泉露天区卫生问题存在的关键因素。
Through the analysis, several ofthe following points have been found:
‧Problems of the staff
‧Problems of the management
‧Problems of the company’s management system
‧And other facilities and installation problems
The above reasons were the main factors, which had caused to the existing hygienic problems of Zhuhai Imperial HotSpring’s open air district.
根据以上研究提出了四个方面的建议员工素质提升、员工激励与奖惩、管理方面的提升以及设施设备的更新等对策。
According to these 4 aspects from the study, it puts forward the staff quality improvement and their rewards and punishments, management improvement, facilities and installation replacements and so on suggestions and countermeasures.
关键词:温泉hot spring;珠海御温泉Zhuhai Imperial Hot Spring;温泉卫生管理hot spring hygienic management
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Abstract
With the development of tourism, as part ofthe tourism development support the hotel industry become more important. Theguarantee of hotel competitive advantage is the base condition of hotel development,good hotel service can make the development of the hotel become better andbetter .Also it can give the hotel a strong competitiveness, only by this thehotel can be invincible in the fierce market competition. According to theresearch of this topic, we combining the correlative theories and the practiceexperiences, taking Zhuhai Yuwequan yunlai inn as an example and making a briefanalysis of the present hotel concierge service situation and existing problems,then we give a solution to it; meanwhile according to the research of hotelconcierge service we can know more deeper about the role and position that theconcierge service stands in hotel management and improve the overall impressionof the hotel.
Key words: Hotel, Concierge Service,Service quality, Major problems